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Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view your shipping costs for during CheckOut, however, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What merchandise is eligible for the Diecasm Payment Plan?
A: Automodello 1:43 and 1:24 scale merchandise is eligible.  This merchandise has the prefix of "AM" or "AM24".

Q: How does the Diecasm Payment Plan work?
A: The mechanics on how the Diecasm Payment Plan works is on the product page for eligible merchandise only.  To see all eligible merchandise, please select the Diecasm Payment Plan using the left-column navigation.

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